/* Layout: menu lateral claro + barra superior vermelha + área de trabalho clara (tema claro é o padrão; o escuro é opcional).
   Identidade Nexty: vermelho PMS 185 C (#EF1A2D) na marca, barra superior, botões, links e destaques; preto e cinzas neutros.
   Números e protocolos em fonte mono (vocabulário de central telefônica). */
/* Nextyo 3.0 — claro: canvas cinza-azulado com painéis brancos; escuro: azul-marinho profundo.
   O vermelho Nextyo (PMS 185 C) fica para marca, ações principais e alertas; gráficos usam uma paleta multicor suave. */
:root{
  --bg:#f3f4f8; --surface:#ffffff; --surface-2:#f6f7fb; --line:#e6e8ef; --line-strong:#d4d8e3;
  --fg:#0f172a; --fg-2:#3b4357; --muted:#6b7489;
  --brand:#EF1A2D; --brand-dark:#c8102e; --accent:#EF1A2D; --accent-strong:#cf1027; --accent-soft:#fdeef0; --on-accent:#ffffff;
  --rail:#ffffff; --rail-2:#f3f4f8; --rail-fg:#3b4357; --rail-active:#0f172a; --rail-line:#eceef4; --rail-grp:#9aa1b4;
  --good:#059669; --good-soft:#e6f7f0; --warn:#d97706; --warn-soft:#fff3df; --bad:#e11d48; --bad-soft:#ffe8ed; --info-soft:#eef0f6;
  --bubble-in:#ffffff; --bubble-out:#fdeef0; --bubble-note:#fff6d6; --chat-bg:#f3f4f8;
  --c1:#3b82f6; --c2:#10b981; --c3:#f59e0b; --c4:#8b5cf6;
  --shadow:0 1px 2px rgba(15,23,42,.04),0 10px 30px -12px rgba(15,23,42,.14);
  --shadow-sm:0 1px 2px rgba(15,23,42,.04),0 2px 8px rgba(15,23,42,.04);
  --f-display:"Archivo",system-ui,-apple-system,"Segoe UI",sans-serif;
  --f-body:"IBM Plex Sans",system-ui,-apple-system,"Segoe UI",Roboto,sans-serif;
  --f-mono:"IBM Plex Mono",ui-monospace,SFMono-Regular,Menlo,monospace;
  --r:12px; --r-sm:8px; --r-lg:16px;
}
:root[data-theme="dark"]{
  --bg:#070d1c; --surface:#0e172d; --surface-2:#131f3b; --line:#1b284a; --line-strong:#2a3a62;
  --fg:#e8edf7; --fg-2:#b3bdd4; --muted:#7886a6;
  --brand:#EF1A2D; --brand-dark:#c8102e; --accent:#f43448; --accent-strong:#ff7180; --accent-soft:#2a1630; --on-accent:#ffffff;
  --rail:#0a1226; --rail-2:#152245; --rail-fg:#a9b4cc; --rail-active:#ffffff; --rail-line:#15213f; --rail-grp:#5d6b8e;
  --good:#34d399; --good-soft:#0d2b2b; --warn:#fbbf24; --warn-soft:#2e2712; --bad:#fb7185; --bad-soft:#36142a; --info-soft:#17244a;
  --bubble-in:#15213f; --bubble-out:#1d2f5e; --bubble-note:#33301a; --chat-bg:#0a1226;
  --c1:#60a5fa; --c2:#34d399; --c3:#fbbf24; --c4:#a78bfa;
  --shadow:0 1px 2px rgba(0,0,0,.35),0 16px 40px -16px rgba(2,6,23,.7);
  --shadow-sm:0 1px 2px rgba(0,0,0,.3);
  color-scheme:dark}

*{box-sizing:border-box}
html,body,#app{height:100%}
body{margin:0;background:var(--bg);color:var(--fg);font:14px/1.45 var(--f-body);-webkit-font-smoothing:antialiased}
h1,h2,h3,h4{font-family:var(--f-display);margin:0;letter-spacing:-.01em;text-wrap:balance;color:var(--fg)}
h1{font-size:22px;font-weight:700} h2{font-size:17px;font-weight:650} h3{font-size:15px;font-weight:650} h4{font-size:13px;font-weight:650}
a{color:var(--accent-strong)} a:hover{color:var(--brand)} p{margin:0}
.mono,.num{font-family:var(--f-mono);font-variant-numeric:tabular-nums}
.muted{color:var(--muted)} .small{font-size:12px} .tiny{font-size:11px}
.label{font-size:11px;text-transform:uppercase;letter-spacing:.06em;color:var(--muted);font-weight:600}
button,input,select,textarea{font:inherit;color:inherit}
input,select,textarea{background:var(--surface);border:1px solid var(--line-strong);border-radius:var(--r-sm);padding:8px 10px;min-width:0;width:100%}
textarea{resize:vertical;min-height:70px}
input:focus,select:focus,textarea:focus{outline:2px solid var(--accent);outline-offset:-1px;border-color:transparent}
input[type=checkbox],input[type=radio]{width:auto;accent-color:var(--accent)}
input[type=color]{padding:2px;height:36px}
:focus-visible{outline:2px solid var(--accent);outline-offset:2px}
.btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;border:1px solid var(--line-strong);background:var(--surface);border-radius:var(--r-sm);padding:7px 12px;cursor:pointer;white-space:nowrap;font-weight:500;text-decoration:none;color:var(--fg)}
.btn:hover{background:var(--surface-2);border-color:var(--muted)}
.btn.primary{background:var(--accent);border-color:var(--accent);color:var(--on-accent)} .btn.primary:hover{background:var(--accent-strong);border-color:var(--accent-strong)}
.btn.danger{color:var(--bad);border-color:var(--bad)} .btn.danger:hover{background:var(--bad-soft)}
.btn.ghost{border-color:transparent;background:transparent} .btn.ghost:hover{background:var(--surface-2)}
.btn.sm{padding:4px 9px;font-size:12.5px} .btn.icon{padding:6px 8px}
.btn:disabled{opacity:.5;cursor:not-allowed}
.row{display:flex;gap:10px;align-items:center;flex-wrap:wrap} .row.between{justify-content:space-between} .row.nowrap{flex-wrap:nowrap}
.col{display:flex;flex-direction:column;gap:10px}
.grow{flex:1;min-width:0}
.grid{display:grid;gap:12px}
.g2{grid-template-columns:repeat(2,minmax(0,1fr))} .g3{grid-template-columns:repeat(3,minmax(0,1fr))} .g4{grid-template-columns:repeat(4,minmax(0,1fr))}
.card{background:var(--surface);border:1px solid var(--line);border-radius:10px;padding:18px;min-width:0;box-shadow:0 1px 2px rgba(24,24,27,.03)}
.card.flat{border:none;padding:0;background:none}
.sep{height:1px;background:var(--line);margin:4px 0}
.pill{display:inline-flex;align-items:center;gap:5px;padding:2px 8px;border-radius:999px;font-size:12px;font-weight:500;background:var(--info-soft);color:var(--fg-2);white-space:nowrap}
.pill.good{background:var(--good-soft);color:var(--good)} .pill.warn{background:var(--warn-soft);color:var(--warn)} .pill.bad{background:var(--bad-soft);color:var(--bad)} .pill.accent{background:var(--accent-soft);color:var(--accent-strong)}
.dot{width:8px;height:8px;border-radius:50%;display:inline-block;background:var(--muted);flex:none}
.dot.online{background:var(--good)} .dot.paused{background:var(--warn)} .dot.offline{background:var(--line-strong)}
.tag{display:inline-flex;align-items:center;gap:4px;padding:2px 8px;border-radius:4px;font-size:12px;background:var(--info-soft);color:var(--fg-2)}
.tag button{border:0;background:none;padding:0;cursor:pointer;color:inherit;opacity:.7}
table.t{width:100%;border-collapse:collapse}
.t th{font-size:11px;text-transform:uppercase;letter-spacing:.05em;color:var(--muted);font-weight:600;text-align:left;padding:8px 10px;border-bottom:1px solid var(--line);white-space:nowrap}
.t td{padding:9px 10px;border-bottom:1px solid var(--line);vertical-align:middle}
.t td.num,.t th.num{text-align:right}
.t tr.click{cursor:pointer} .t tr.click:hover td{background:var(--surface-2)}
.tablewrap{overflow-x:auto;min-width:0}
.field{display:flex;flex-direction:column;gap:5px;min-width:0}
.field>label{font-size:12.5px;font-weight:600;color:var(--fg-2)}
.field .help{font-size:12px;color:var(--muted)}
.form{display:grid;gap:14px}
.hint{background:var(--accent-soft);color:var(--fg);border-radius:var(--r-sm);padding:10px 12px;font-size:13px}
.hint.warn{background:var(--warn-soft)} .hint.bad{background:var(--bad-soft)}
.empty{text-align:center;padding:40px 16px;color:var(--muted)} .empty h3{color:var(--fg);margin-bottom:6px}
.skel{color:var(--muted);padding:24px;text-align:center}

/* ---------- casca ---------- */
.shell{display:grid;grid-template-columns:232px minmax(0,1fr);height:100%}
.rail{background:var(--rail);color:var(--rail-fg);display:flex;flex-direction:column;min-height:0;overflow-y:auto;border-right:1px solid var(--rail-line)}
.brand{display:flex;align-items:center;gap:9px;padding:18px 16px 14px;font-family:var(--f-display);font-weight:800;font-size:18px;color:var(--rail-active);letter-spacing:-.02em}
.brand .mark{width:30px;height:30px;flex:none;display:block}
.brand .word{font-family:var(--f-display);font-weight:800;letter-spacing:-.03em}.brand .word em{font-style:normal;color:var(--brand)}
.brand small{display:block;font:500 11px var(--f-body);color:var(--rail-fg);letter-spacing:0}
.nav{display:flex;flex-direction:column;padding:4px 8px;gap:1px}
.nav .grp{font-size:10.5px;text-transform:uppercase;letter-spacing:.08em;color:var(--rail-grp);padding:16px 10px 5px;font-weight:600}
.nav a{display:flex;align-items:center;gap:10px;padding:7px 10px;border-radius:8px;color:var(--rail-fg);text-decoration:none;font-size:13.5px;font-weight:500}
.nav a svg{width:17px;height:17px;flex:none;opacity:.8}
.nav a:hover{background:var(--rail-2);color:var(--rail-active)}
.nav a.active{background:var(--accent-soft);color:var(--accent-strong);font-weight:600}
:root[data-theme="dark"] .nav a.active{background:var(--rail-2);color:#fff;box-shadow:inset 3px 0 0 var(--brand)}
.nav a.active svg{color:var(--brand);opacity:1}
.nav a .badge{margin-left:auto;background:var(--brand);color:#fff;border-radius:999px;font-size:11px;padding:0 7px;font-weight:700}
.rail-foot{margin-top:auto;padding:12px 16px;font-size:11.5px;color:var(--rail-grp);border-top:1px solid var(--rail-line)}
.main{display:flex;flex-direction:column;min-width:0;min-height:0}
.topbar{height:52px;flex:none;display:flex;align-items:center;gap:12px;padding:0 20px;background:var(--brand);color:#fff}
.topbar .crumb{font-weight:700;font-family:var(--f-display);font-size:15.5px;color:#fff}
.topbar .btn.ghost{color:#fff}.topbar .btn.ghost:hover{background:rgba(255,255,255,.14)}
.topbar .muted{color:rgba(255,255,255,.8)}
.topbar .avatar{background:#fff;color:var(--brand-dark)}
.topbar .spacer{flex:1}
.menu-btn{display:none}
.status-btn{display:inline-flex;align-items:center;gap:8px;border:0;border-radius:999px;padding:6px 12px 6px 10px;background:#fff;color:#18181b;cursor:pointer;font-weight:600}
.status-btn .timer{font-family:var(--f-mono);font-size:12px;color:#71717a}
.status-btn .dot{box-shadow:0 0 0 2px #fff}
.avatar{width:32px;height:32px;border-radius:50%;background:var(--accent-soft);color:var(--accent-strong);display:grid;place-items:center;font-weight:700;font-size:12.5px;flex:none;font-family:var(--f-display)}
.avatar.lg{width:52px;height:52px;font-size:17px}
.page{flex:1;overflow:auto;padding:24px 28px 48px;min-height:0}
.page.full{padding:0;overflow:hidden}
.page-head{display:flex;align-items:flex-start;justify-content:space-between;gap:16px;margin-bottom:18px;flex-wrap:wrap}
.page-head p{color:var(--muted);margin-top:4px;max-width:70ch}
.master-banner{background:var(--warn-soft);color:var(--fg);padding:7px 20px;display:flex;gap:10px;align-items:center;font-size:13px;border-bottom:1px solid var(--line)}
.master-banner .btn{background:transparent;color:inherit;border-color:currentColor}

/* dropdown / modal / toast */
.dd{position:relative}
.dd-menu{position:absolute;right:0;top:calc(100% + 6px);background:var(--surface);border:1px solid var(--line);border-radius:var(--r);box-shadow:var(--shadow);min-width:220px;padding:6px;z-index:50}
.dd-menu button,.dd-menu a{display:flex;width:100%;align-items:center;gap:8px;border:0;background:none;padding:8px 10px;border-radius:5px;cursor:pointer;text-align:left;color:var(--fg);text-decoration:none}
.dd-menu button:hover,.dd-menu a:hover{background:var(--surface-2)}
.dd-menu .lbl{font-size:11px;color:var(--muted);padding:6px 10px 2px;text-transform:uppercase;letter-spacing:.05em}
.overlay{position:fixed;inset:0;background:rgba(12,11,10,.5);display:grid;place-items:center;z-index:100;padding:16px}
.modal{background:var(--surface);border-radius:12px;box-shadow:var(--shadow);width:min(560px,100%);max-height:calc(100vh - 32px);display:flex;flex-direction:column}
.modal.wide{width:min(860px,100%)}
.modal-head{padding:16px 20px;border-bottom:1px solid var(--line);display:flex;justify-content:space-between;align-items:center;gap:10px}
.modal-body{padding:18px 20px;overflow:auto}
.modal-foot{padding:12px 20px;border-top:1px solid var(--line);display:flex;justify-content:flex-end;gap:8px;flex-wrap:wrap}
.toasts{position:fixed;right:16px;bottom:16px;display:flex;flex-direction:column;gap:8px;z-index:200;max-width:min(380px,calc(100vw - 32px))}
.toast{background:var(--fg);color:var(--bg);padding:10px 14px;border-radius:8px;box-shadow:var(--shadow);font-size:13.5px}
.toast.bad{background:var(--bad);color:#fff} .toast.good{background:var(--good);color:#fff}

/* login */
.login{min-height:100%;display:grid;grid-template-columns:1.1fr 1fr;background:var(--surface)}
.login-art{padding:48px;color:#fff;display:flex;flex-direction:column;justify-content:space-between;background:radial-gradient(120% 90% at 100% 0%,#ff5a67 0%,transparent 55%),linear-gradient(160deg,#EF1A2D 0%,#b30f22 100%)}
.login-art .brand{color:#fff}.login-art .brand small{color:rgba(255,255,255,.8)}.login-art .brand .word em{color:#fff;text-decoration:underline;text-decoration-thickness:3px;text-underline-offset:3px}
.login-art .brand .mark rect{fill:#fff}.login-art .brand .mark path{stroke:#EF1A2D}.login-art .brand .mark circle{fill:#EF1A2D}
.login-art h1{color:#fff;font-size:36px;line-height:1.08;max-width:15ch;font-weight:800}
.login-art .chips{display:flex;flex-wrap:wrap;gap:6px;margin-top:22px;max-width:460px}
.login-art .chips span{border:1px solid rgba(255,255,255,.45);border-radius:999px;padding:4px 10px;font-size:12.5px;color:#fff;background:rgba(255,255,255,.08)}
.login-form{background:var(--surface);display:grid;place-items:center;padding:32px 16px}
.login-form form{width:min(360px,100%);display:grid;gap:14px}

/* ---------- métricas ---------- */
.kpis{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:10px}
.kpi{background:var(--surface);border:1px solid var(--line);border-radius:10px;padding:14px 16px;min-width:0;box-shadow:0 1px 2px rgba(24,24,27,.03)}
.kpis.k4{grid-template-columns:repeat(4,minmax(0,1fr))}
.kpi .v{white-space:nowrap;overflow:hidden;text-overflow:ellipsis;font:600 23px/1.1 var(--f-mono);margin-top:6px;font-variant-numeric:tabular-nums}
.kpi .d{font-size:12px;color:var(--muted);margin-top:3px}
.kpi.alert{border-color:var(--bad)} .kpi.alert .v{color:var(--bad)}
.bar{height:8px;background:var(--info-soft);border-radius:4px;overflow:hidden} .bar i{display:block;height:100%;background:var(--accent);border-radius:4px}
.chart svg{display:block;width:100%;height:auto;overflow:visible}
.chart .ax{fill:var(--muted);font:11px var(--f-mono)}
.chart .grid-l{stroke:var(--line);stroke-width:1}
.legend{display:flex;gap:14px;flex-wrap:wrap;font-size:12.5px;color:var(--fg-2)}
.legend i{display:inline-block;width:14px;height:3px;border-radius:2px;margin-right:6px;vertical-align:middle}
.tip{position:fixed;pointer-events:none;background:var(--fg);color:var(--bg);padding:6px 9px;border-radius:6px;font-size:12px;z-index:300;white-space:nowrap}
.heat{display:grid;grid-template-columns:34px repeat(24,minmax(0,1fr));gap:2px;font-size:10.5px;font-family:var(--f-mono);color:var(--muted)}
.heat div.c{aspect-ratio:1;border-radius:2px;background:var(--accent);max-width:100%}
.tabs{display:flex;gap:2px;border-bottom:1px solid var(--line);margin-bottom:16px;overflow-x:auto}
.tabs button{border:0;background:none;padding:9px 12px;cursor:pointer;color:var(--muted);font-weight:500;border-bottom:2px solid transparent;white-space:nowrap}
.tabs button.active{color:var(--fg);border-bottom-color:var(--accent)}
.checklist{display:grid;gap:8px}
.checklist a{display:flex;align-items:center;gap:12px;padding:12px;border:1px solid var(--line);border-radius:var(--r);text-decoration:none;color:var(--fg);background:var(--surface)}
.checklist a:hover{border-color:var(--accent)}
.checklist .ck{width:22px;height:22px;border-radius:50%;border:2px solid var(--line-strong);display:grid;place-items:center;flex:none;font-size:12px}
.checklist .done .ck{background:var(--good);border-color:var(--good);color:#fff}
.checklist .done .t1{text-decoration:line-through;color:var(--muted)}

/* ---------- central de atendimento ---------- */
.inbox{display:grid;grid-template-columns:330px minmax(0,1fr) 300px;height:100%;min-height:0}
.inbox.noprofile{grid-template-columns:330px minmax(0,1fr)}
.ib-list{border-right:1px solid var(--line);display:flex;flex-direction:column;min-height:0;background:var(--surface)}
.ib-head{padding:12px;border-bottom:1px solid var(--line);display:grid;gap:10px}
.ib-tabs{display:grid;grid-template-columns:repeat(4,1fr);gap:4px}
.ib-tabs button{border:1px solid var(--line);background:var(--surface);border-radius:6px;padding:6px 4px;cursor:pointer;font-size:12.5px;color:var(--fg-2)}
.ib-tabs button b{display:block;font:600 15px var(--f-mono)}
.ib-tabs button.active{border-color:var(--accent);background:var(--accent-soft);color:var(--accent-strong)}
.ib-items{overflow-y:auto;flex:1}
.ti{display:grid;grid-template-columns:36px minmax(0,1fr) auto;gap:10px;padding:11px 12px;border-bottom:1px solid var(--line);cursor:pointer;position:relative}
.ti:hover{background:var(--surface-2)} .ti.active{background:var(--accent-soft)}
.ti .avatar{width:36px;height:36px;font-size:12px}
.ti .nm{font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.ti .pv{color:var(--muted);font-size:12.5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-top:1px}
.ti .meta{display:flex;gap:6px;align-items:center;margin-top:4px;font-size:11.5px;color:var(--muted);flex-wrap:wrap}
.ti .rt{text-align:right;font-size:11.5px;color:var(--muted);display:flex;flex-direction:column;align-items:flex-end;gap:4px}
.ti .unread{background:var(--accent);color:var(--on-accent);border-radius:999px;min-width:18px;height:18px;font-size:11px;font-weight:700;display:grid;place-items:center;padding:0 5px}
.ti .wait-bad{color:var(--bad);font-weight:600}
.chico{display:inline-grid;place-items:center;width:16px;height:16px;border-radius:4px;flex:none}
.chico svg{width:12px;height:12px}
.ib-conv{display:flex;flex-direction:column;min-width:0;min-height:0;background:var(--chat-bg)}
.cv-head{background:var(--surface);border-bottom:1px solid var(--line);padding:10px 16px;display:flex;align-items:center;gap:12px;flex-wrap:wrap}
.cv-head .who{min-width:0;flex:1 1 280px}
.cv-head .who b{font-size:15px;font-family:var(--f-display)}
.cv-actions{display:flex;gap:6px;flex-wrap:wrap}
.cv-body{flex:1;overflow-y:auto;padding:18px 20px;display:flex;flex-direction:column;gap:6px}
.msg{max-width:min(68%,560px);padding:8px 11px;border-radius:10px;background:var(--bubble-in);box-shadow:0 1px 0 rgba(0,0,0,.05);white-space:pre-wrap;word-wrap:break-word;overflow-wrap:anywhere;align-self:flex-start}
.msg.out{align-self:flex-end;background:var(--bubble-out)}
.msg.note{align-self:flex-end;background:var(--bubble-note);border:1px dashed var(--warn)}
.msg .by{font-size:11.5px;font-weight:600;color:var(--accent-strong);margin-bottom:2px}
.msg .ft{font-size:10.5px;color:var(--muted);text-align:right;margin-top:3px;font-family:var(--f-mono)}
.msg.failed{border:1px solid var(--bad)} .msg .err{color:var(--bad);font-size:12px;margin-top:4px;white-space:normal}
.msg img,.msg video{max-width:min(260px,100%);border-radius:6px;display:block;margin-bottom:4px}
.msg audio{max-width:min(260px,100%);display:block;margin-bottom:4px;height:36px}
.mcard{display:flex;gap:9px;align-items:center;padding:8px 10px;border:1px solid var(--line);border-radius:8px;background:var(--surface);color:var(--fg);text-decoration:none;margin-bottom:5px;white-space:normal;max-width:280px}
.mcard svg{color:var(--brand);flex:none}.mcard:hover{border-color:var(--brand)}
.sysmsg{align-self:center;background:var(--surface);border:1px solid var(--line);border-radius:8px;padding:7px 12px;font-size:12.5px;color:var(--fg-2);max-width:80%;white-space:pre-wrap;text-align:center}
.daysep{align-self:center;font-size:11px;color:var(--muted);background:var(--surface);padding:2px 10px;border-radius:999px;margin:8px 0;font-family:var(--f-mono)}
.composer{background:var(--surface);border-top:1px solid var(--line);padding:10px 14px;display:grid;gap:8px;position:relative}
.composer.note-mode{background:var(--bubble-note)}
.cmp-modes{display:flex;gap:4px;flex-wrap:wrap;align-items:center}
.cmp-modes button{border:0;background:none;padding:5px 9px;border-radius:5px;cursor:pointer;color:var(--muted);font-size:13px}
.cmp-modes button.active{background:var(--accent-soft);color:var(--accent-strong);font-weight:600}
.cmp-row{display:flex;gap:8px;align-items:flex-end}
.cmp-row textarea{min-height:44px;max-height:160px;resize:none}
.quick{position:absolute;bottom:100%;left:14px;right:14px;background:var(--surface);border:1px solid var(--line);border-radius:8px;box-shadow:var(--shadow);max-height:240px;overflow:auto}
.quick button{display:block;width:100%;text-align:left;border:0;background:none;padding:8px 12px;cursor:pointer}
.quick button:hover,.quick button.sel{background:var(--accent-soft)}
.cv-empty{flex:1;display:grid;place-items:center;text-align:center;color:var(--muted);padding:20px}
.window{font-family:var(--f-mono);font-size:11.5px}
.ib-profile{border-left:1px solid var(--line);background:var(--surface);overflow-y:auto;min-height:0}
.pf-sec{padding:14px 16px;border-bottom:1px solid var(--line);display:grid;gap:8px}
.pf-sec .kv{display:grid;grid-template-columns:90px minmax(0,1fr);gap:4px 10px;font-size:13px}
.pf-sec .kv span:nth-child(odd){color:var(--muted)}
.pf-sec .kv span{overflow-wrap:anywhere}
.hist{display:grid;gap:6px}
.hist div{display:flex;justify-content:space-between;gap:8px;font-size:12.5px;padding:6px 8px;border-radius:5px;background:var(--surface-2)}
.ring{position:fixed;right:16px;top:70px;width:min(340px,calc(100vw - 32px));background:var(--surface);border:2px solid var(--accent);border-radius:12px;box-shadow:var(--shadow);padding:14px;z-index:150}

/* ---------- painel de supervisão (estilo operador Yeastar) ---------- */
.mon{display:grid;grid-template-columns:minmax(0,1fr) 380px;height:100%;min-height:0}
.mon-main{overflow-y:auto;padding:16px 20px 30px;min-width:0}
.mon-kpis{display:grid;grid-template-columns:repeat(auto-fit,minmax(122px,1fr));gap:6px;margin-bottom:12px}
.mk{background:var(--surface);border:1px solid var(--line);border-radius:8px;padding:8px 10px;min-width:0}
.mk span{display:block;font-size:10.5px;text-transform:uppercase;letter-spacing:.05em;color:var(--muted);font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.mk b{font:600 19px/1.2 var(--f-mono);display:block;margin-top:2px;white-space:nowrap}
.mk.bad{border-color:var(--bad)} .mk.bad b{color:var(--bad)} .mk.good b{color:var(--good)} .mk.warn b{color:var(--warn)}
.mon-queues{display:grid;grid-template-columns:repeat(auto-fill,minmax(210px,1fr));gap:8px;margin-bottom:10px}
.qcard{display:grid;gap:3px;text-align:left;border:1px solid var(--line);border-left:4px solid var(--qc);background:var(--surface);border-radius:8px;padding:9px 12px;cursor:pointer;color:var(--fg)}
.qcard:hover{border-color:var(--line-strong);border-left-color:var(--qc)}
.qcard.sel{outline:2px solid var(--brand);outline-offset:-1px}
.qcard.risk{background:var(--bad-soft)}
.qcard .qn{font-weight:700;font-family:var(--f-display)} .qcard .qw b{font:600 20px var(--f-mono)} .qcard .qs,.qcard .qa{font-size:12px;color:var(--muted)} .qcard .qs b{color:var(--bad)}
.qcard .qa{display:flex;align-items:center;gap:4px}
.mon-waiting{display:flex;flex-wrap:wrap;gap:6px;align-items:center;margin-bottom:12px}
.mon-waiting:empty{display:none}
.wchip{display:inline-flex;align-items:center;gap:6px;border:1px solid var(--line);background:var(--surface);border-radius:999px;padding:4px 10px 4px 6px;cursor:pointer;font-size:12.5px;color:var(--fg)}
.wchip:hover,.wchip.sel{border-color:var(--brand)} .wchip .wn{max-width:130px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-weight:500}
.tmr.over{color:var(--bad);font-weight:700}
.mon-bar{display:flex;gap:10px;align-items:center;flex-wrap:wrap;margin-bottom:10px}
.mon-bar input{max-width:260px}
.seg{display:flex;border:1px solid var(--line-strong);border-radius:8px;overflow:hidden;flex-wrap:wrap}
.seg button{border:0;background:var(--surface);padding:6px 11px;cursor:pointer;font-size:12.5px;color:var(--fg-2);border-right:1px solid var(--line)}
.seg button:last-child{border-right:0} .seg button b{font-family:var(--f-mono);color:var(--muted);font-weight:500}
.seg button.active{background:var(--brand);color:#fff} .seg button.active b{color:#fff}
.agents{display:grid;grid-template-columns:repeat(auto-fill,minmax(250px,1fr));gap:10px}
.acard{--st:var(--line-strong);background:var(--surface);border:1px solid var(--line);border-top:4px solid var(--st);border-radius:10px;padding:10px 12px;display:flex;flex-direction:column;gap:8px;cursor:pointer;min-width:0}
.acard:hover{box-shadow:var(--shadow)} .acard.sel{outline:2px solid var(--brand)}
.acard.st-online{--st:var(--good)} .acard.st-busy{--st:var(--c2)} .acard.st-call{--st:var(--brand)} .acard.st-ringing{--st:var(--brand)} .acard.st-paused{--st:var(--warn)} .acard.st-offline{--st:var(--line-strong);opacity:.72}
.acard header{display:flex;gap:9px;align-items:center}
.acard .avatar.aring{box-shadow:0 0 0 2px var(--surface),0 0 0 4px var(--st)}
.acard .an{min-width:0;flex:1;display:flex;flex-direction:column} .acard .an b{white-space:nowrap;overflow:hidden;text-overflow:ellipsis} .acard .an span{font-size:12px;color:var(--muted)}
.astate{display:flex;align-items:center;gap:7px;font-size:12.5px;background:var(--surface-2);border-radius:6px;padding:5px 8px}
.astate .sdot{width:9px;height:9px;border-radius:50%;background:var(--st);flex:none}
.acall{display:flex;gap:7px;align-items:center;font-size:12.5px;background:var(--accent-soft);color:var(--fg);border-radius:6px;padding:6px 8px}
.acall svg{color:var(--brand)} .acall.ringing svg{animation:ring 1s infinite}
@keyframes ring{0%,100%{transform:rotate(0)}25%{transform:rotate(-14deg)}75%{transform:rotate(14deg)}}
.aconvs{display:flex;flex-direction:column;gap:4px;min-height:24px}
.aconv{display:grid;grid-template-columns:auto minmax(0,1fr) auto;gap:7px;align-items:center;text-align:left;border:1px solid var(--line);background:var(--surface);border-radius:7px;padding:5px 7px;cursor:pointer;color:var(--fg);width:100%}
.aconv:hover,.aconv.sel{border-color:var(--brand);background:var(--accent-soft)}
.aconv .cn{min-width:0;display:flex;flex-direction:column;font-size:12.5px} .aconv .cn b{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.aconv .cn span{white-space:nowrap;overflow:hidden;text-overflow:ellipsis;color:var(--muted);font-size:12px}
.aconv .cr{display:flex;flex-direction:column;align-items:flex-end;gap:2px;font-size:11.5px}
.aconv.await .cn b::after{content:"";display:inline-block;width:7px;height:7px;border-radius:50%;background:var(--brand);margin-left:6px;vertical-align:middle}
.acard footer{display:flex;gap:8px;align-items:center;margin-top:auto} .acard footer .bar{flex:1}
.acard footer .bar i{background:var(--st)}
.mon-side{border-left:1px solid var(--line);background:var(--surface);display:flex;flex-direction:column;min-height:0}
.side-empty{padding:16px;border-bottom:1px solid var(--line)} .side-sec{padding:14px 16px;display:flex;flex-direction:column;gap:6px;overflow-y:auto}
.live-h{display:flex;gap:10px;align-items:center;padding:10px 12px;border-bottom:1px solid var(--line)}
.live-dot{font:700 10.5px var(--f-body);letter-spacing:.08em;color:#fff;background:var(--brand);border-radius:4px;padding:3px 6px;display:inline-flex;gap:5px;align-items:center}
.live-dot::before{content:"";width:6px;height:6px;border-radius:50%;background:#fff;animation:blink 1.4s infinite}
@keyframes blink{50%{opacity:.25}}
.live-meta{display:flex;gap:6px;align-items:center;padding:8px 12px;font-size:12.5px;border-bottom:1px solid var(--line);flex-wrap:wrap}
.live-body{flex:1;overflow-y:auto;padding:12px;background:var(--chat-bg);display:flex;flex-direction:column;gap:5px}
.live-body .msg{max-width:88%;font-size:13px}
.live-act{border-top:1px solid var(--line);padding:10px 12px;display:grid;gap:8px}
.mon.wide{grid-template-columns:minmax(0,1fr) 480px}
.agent-view{overflow-y:auto;min-height:0;flex:1}
.av-state{--st:var(--line-strong);display:flex;gap:8px;align-items:center;padding:10px 14px;border-bottom:1px solid var(--line);font-size:13px}
.av-state .sdot{width:10px;height:10px;border-radius:50%;background:var(--st)}
.av-state.st-online{--st:var(--good)}.av-state.st-busy{--st:var(--c2)}.av-state.st-call,.av-state.st-ringing{--st:var(--brand)}.av-state.st-paused{--st:var(--warn)}
.av-call{margin:12px 14px 0;padding:12px;border-radius:10px;background:var(--accent-soft);border:1px solid color-mix(in srgb,var(--brand) 30%,transparent)}
.av-call h3{margin-top:4px}.av-call.ringing .label svg{animation:ring 1s infinite}
.av-kpis{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:6px;padding:12px 14px}
.av-kpis div{background:var(--surface-2);border-radius:8px;padding:7px 9px;min-width:0}
.av-kpis span{display:block;font-size:10.5px;color:var(--muted);text-transform:uppercase;letter-spacing:.04em;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.av-kpis b{font:600 15px var(--f-mono)}
.av-sec{padding:10px 14px;border-top:1px solid var(--line);display:flex;flex-direction:column;gap:8px}
.av-tl{position:relative;height:14px;background:var(--surface-2);border-radius:4px;overflow:hidden}
.av-tl i{position:absolute;top:0;bottom:0;border-radius:2px}
.av-conv{border:1px solid var(--line);border-radius:10px;padding:9px 10px;display:flex;flex-direction:column;gap:7px}
.av-conv.await{border-color:color-mix(in srgb,var(--bad) 45%,var(--line))}
.av-conv header{display:flex;gap:7px;align-items:center;min-width:0}.av-conv header b{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.av-msgs{display:flex;flex-direction:column;gap:3px;background:var(--chat-bg);border-radius:8px;padding:6px 8px}
.av-m{font-size:12.5px;line-height:1.35;overflow-wrap:anywhere}.av-m .who{font-weight:600;margin-right:6px;color:var(--muted)}
.av-m.out .who{color:var(--accent-strong)}.av-m.note{background:var(--bubble-note);border-radius:4px;padding:1px 4px}

/* ---------- editor de fluxos ---------- */
.bico{display:inline-grid;place-items:center;border-radius:7px;color:#fff;flex:none}
.bico svg{stroke:#fff}
.fe{display:grid;grid-template-columns:250px minmax(0,1fr) 340px;height:100%;min-height:0}
.fe-pal{border-right:1px solid var(--line);background:var(--surface);overflow-y:auto;padding:12px;display:flex;flex-direction:column;gap:10px}
.pal-grp{display:flex;flex-direction:column;gap:4px}
.pal-h{font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.06em;padding:2px 2px 2px}
.fe-pal button{display:flex;align-items:center;gap:9px;text-align:left;border:1px solid var(--line);background:var(--surface);border-radius:8px;padding:6px 8px;cursor:pointer;color:var(--fg)}
.fe-pal button:hover{border-color:var(--fg-2);box-shadow:0 1px 4px rgba(0,0,0,.06)}
.fe-pal button span b{display:block;font-size:13px;font-weight:600}
.fe-pal button small{display:block;font-size:11px;color:var(--muted);line-height:1.3;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}
.fe-canvas{position:relative;overflow:hidden;background-color:var(--bg);background-image:radial-gradient(var(--line-strong) 1px,transparent 1px);background-size:22px 22px;cursor:grab;min-width:0}
.fe-canvas.panning{cursor:grabbing}
.fe-world{position:absolute;left:0;top:0;transform-origin:0 0}
.fe-world svg{position:absolute;left:0;top:0;overflow:visible;pointer-events:none}
.fe-world svg path.edge{fill:none;stroke:var(--muted);stroke-width:2;pointer-events:stroke;cursor:pointer}
.fe-world svg path.edge:hover{stroke:var(--bad);stroke-width:3}
.fe-world svg path.temp{fill:none;stroke:var(--brand);stroke-width:2;stroke-dasharray:5 4}
.node{--nc:#3f3f46;position:absolute;width:220px;background:var(--surface);border:1px solid var(--line-strong);border-radius:10px;box-shadow:0 2px 8px rgba(0,0,0,.07);font-size:12.5px;user-select:none}
.node.sel{outline:2px solid var(--nc);outline-offset:2px}
.node.running{box-shadow:0 0 0 4px color-mix(in srgb,var(--nc) 35%,transparent),0 2px 8px rgba(0,0,0,.07)}
.node .nh{padding:6px 9px;font-weight:700;display:flex;gap:8px;align-items:center;cursor:move;border-radius:9px 9px 0 0;background:var(--nc);color:#fff;font-size:12.5px}
.node .nprev{display:block;width:100%;height:92px;object-fit:cover;border-bottom:1px solid var(--line);background:var(--surface-2)}
.node .nb{padding:7px 10px;color:var(--fg-2);max-height:66px;overflow:hidden;white-space:pre-wrap;word-break:break-word}
.node .ports{padding:2px 0 6px;border-top:1px solid var(--line)}
.node .port{display:flex;justify-content:flex-end;align-items:center;gap:6px;padding:2px 0 2px 10px;font-size:11.5px;color:var(--muted);position:relative;height:22px}
.node .port span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.node .pdot{width:13px;height:13px;border-radius:50%;background:var(--surface);border:2.5px solid var(--nc);margin-right:-8px;cursor:crosshair;flex:none}
.node .pdot:hover{background:var(--nc)}
.node .in{position:absolute;left:-8px;top:12px;width:13px;height:13px;border-radius:50%;background:var(--surface);border:2.5px solid var(--muted)}
.fe-side{border-left:1px solid var(--line);background:var(--surface);display:flex;flex-direction:column;min-height:0}
.fe-side .sec{padding:14px;overflow-y:auto;border-bottom:1px solid var(--line)}
.fe-toolbar{position:absolute;left:12px;top:12px;right:12px;display:flex;gap:6px;flex-wrap:wrap;z-index:5;pointer-events:none}
.fe-toolbar>*{pointer-events:auto}
.upl{display:flex;gap:8px;align-items:center;flex-wrap:wrap;margin-bottom:6px}
.sim{flex:1;display:flex;flex-direction:column;min-height:220px}
.sim-body{flex:1;overflow-y:auto;padding:10px;background:var(--chat-bg);display:flex;flex-direction:column;gap:5px}
.sim-body .msg{max-width:88%;font-size:13px}
.qr{display:flex;flex-direction:column;gap:4px;margin-top:6px}
.qr .btn{justify-content:center;color:var(--brand-dark);border-color:var(--line-strong)}
.legend-blocks{display:grid;grid-template-columns:repeat(auto-fit,minmax(260px,1fr));gap:14px;margin-top:10px}
.bchip{display:inline-flex;align-items:center;gap:6px;border:1px solid var(--line);border-radius:999px;padding:3px 10px 3px 3px;font-size:12.5px;background:var(--surface)}

.qrbox{display:grid;gap:14px;justify-items:center;text-align:left}
.qr-img{width:280px;height:280px;display:grid;place-items:center;background:#fff;border-radius:12px;border:1px solid var(--line)}
.qr-img img{width:264px;height:264px}

/* ---------- responsivo ---------- */
@media (max-width:1180px){.mon,.mon.wide{grid-template-columns:1fr}.mon.side-open.wide .mon-side{width:min(480px,100vw)}.mon-side{display:none}.mon.side-open .mon-side{display:flex;position:fixed;right:0;top:56px;bottom:0;width:min(400px,100vw);z-index:60;box-shadow:var(--shadow)}
.inbox{grid-template-columns:300px minmax(0,1fr)}.ib-profile{display:none}.inbox.show-profile .ib-profile{display:block;position:fixed;right:0;top:56px;bottom:0;width:320px;z-index:40;box-shadow:var(--shadow)}
  .fe{grid-template-columns:210px minmax(0,1fr) 300px}}
@media (max-width:900px){
  .shell{grid-template-columns:1fr}
  .rail{position:fixed;left:0;top:0;bottom:0;width:250px;z-index:90;transform:translateX(-100%);transition:transform .2s}
  .shell.nav-open .rail{transform:none}
  .menu-btn{display:inline-flex}
  .g3,.g4,.kpis.k4{grid-template-columns:repeat(2,minmax(0,1fr))}
  .login{grid-template-columns:1fr}.login-art{display:none}
  .inbox{grid-template-columns:1fr}.ib-conv{display:none}.inbox.open .ib-list{display:none}.inbox.open .ib-conv{display:flex}
  .fe{grid-template-columns:1fr}.fe-pal{flex-direction:row;overflow-x:auto;border-right:0;border-bottom:1px solid var(--line);max-height:150px}.pal-grp{flex-direction:row;flex:none}.pal-h,.fe-pal>p,#pal-q{display:none}.fe-pal button{flex:none}.fe-pal button small{display:none}
  .fe-side{max-height:45vh}
  .page{padding:16px}
  .topbar{padding:0 12px}
}
@media (max-width:560px){.mon-main{padding:12px}.uname{display:none}.kpis.k4{grid-template-columns:repeat(2,minmax(0,1fr))}.g2,.g3,.g4{grid-template-columns:1fr}.msg{max-width:88%}.status-btn .lbl{display:none}}
@media (prefers-reduced-motion:reduce){*{transition:none!important;animation:none!important}}

/* ---------- skills, perfis e módulos ---------- */
.lvl{display:inline-flex;gap:2px;vertical-align:middle}.lvl i{width:6px;height:6px;border-radius:50%;background:var(--line-strong)}.lvl i.on{background:var(--brand)}
.skillmx select{width:auto;padding:3px 6px;font-family:var(--f-mono)}
.roles{display:grid;grid-template-columns:280px minmax(0,1fr);gap:14px;align-items:start}
.roles-list{display:flex;flex-direction:column;gap:4px}
.role-item{display:flex;flex-direction:column;align-items:flex-start;gap:2px;text-align:left;border:1px solid transparent;background:none;border-radius:8px;padding:8px 10px;cursor:pointer;color:var(--fg)}
.role-item:hover{background:var(--surface-2)} .role-item.sel{border-color:var(--brand);background:var(--accent-soft)}
.perm-groups{display:grid;grid-template-columns:repeat(auto-fill,minmax(280px,1fr));gap:10px}
.perm-g{border:1px solid var(--line);border-radius:10px;padding:8px 12px 10px;margin:0;min-width:0}
.perm-g legend{padding:0 4px}
.perm{display:flex;gap:8px;align-items:flex-start;padding:5px 2px;font-size:13px;cursor:pointer}
.perm input{margin-top:3px}.perm span{display:flex;flex-direction:column}.perm .tiny{font-size:10.5px}
.modgrid{display:grid;grid-template-columns:repeat(auto-fill,minmax(240px,1fr));gap:10px}
.modcard{display:flex;gap:10px;align-items:flex-start;border:1px solid var(--line);border-radius:10px;padding:12px;cursor:pointer}
.modcard:has(input:checked){border-color:var(--brand);background:var(--accent-soft)}
.modcard span{display:flex;flex-direction:column;gap:3px}
@media (max-width:900px){.roles{grid-template-columns:1fr}}


/* =====================================================================
   Nextyo 3.0 — camada visual (clean, sofisticada; azul-marinho no escuro)
   ===================================================================== */
:root[data-theme="dark"] body{background:radial-gradient(1100px 600px at 105% -8%,rgba(59,130,246,.10),transparent 60%),radial-gradient(900px 520px at -8% 108%,rgba(139,92,246,.08),transparent 60%),var(--bg);background-attachment:fixed}
body{font-size:14px;letter-spacing:-.003em}
::selection{background:color-mix(in oklab,var(--accent) 25%,transparent)}
*::-webkit-scrollbar{width:10px;height:10px}*::-webkit-scrollbar-thumb{background:var(--line-strong);border-radius:10px;border:3px solid transparent;background-clip:padding-box}*::-webkit-scrollbar-track{background:transparent}
h1{font-size:24px;font-weight:750;letter-spacing:-.02em}
.label{font-size:10.5px;letter-spacing:.09em;font-weight:650}
input,select,textarea{border-radius:10px;border-color:var(--line-strong);padding:9px 12px;transition:border-color .15s,box-shadow .15s}
input:focus,select:focus,textarea:focus{outline:none;border-color:var(--accent);box-shadow:0 0 0 3px color-mix(in oklab,var(--accent) 18%,transparent)}
.btn{border-radius:10px;padding:8px 14px;font-weight:550;transition:background .15s,border-color .15s,box-shadow .15s,transform .05s;border-color:var(--line-strong)}
.btn:active{transform:translateY(1px)}
.btn.primary{box-shadow:0 1px 2px rgba(0,0,0,.08),0 6px 16px -8px color-mix(in oklab,var(--accent) 80%,transparent)}
.btn.sm{padding:5px 10px;border-radius:8px}.btn.icon{padding:7px 8px}
.pill{padding:3px 9px;font-weight:550}
.tag{border-radius:999px;padding:2px 9px}
.card{border-radius:var(--r-lg);padding:20px;box-shadow:var(--shadow-sm);border-color:var(--line)}
:root[data-theme="dark"] .card,:root[data-theme="dark"] .kpi{box-shadow:none;background:linear-gradient(180deg,color-mix(in oklab,var(--surface-2) 55%,var(--surface)),var(--surface))}
.card>h2:first-child,.card>h3:first-child,.card .row.between>h2,.card .row.between>h3{font-size:12px;text-transform:uppercase;letter-spacing:.08em;color:var(--fg-2);font-family:var(--f-body);font-weight:650}
.t th{font-size:10.5px;letter-spacing:.08em;padding:10px 12px}
.t td{padding:11px 12px;border-bottom-color:var(--line)}
.t tr:last-child td{border-bottom:0}
.t tr.click:hover td{background:color-mix(in oklab,var(--accent-soft) 45%,transparent)}
.modal{border-radius:18px;border:1px solid var(--line)}
.overlay{background:rgba(7,13,28,.55);backdrop-filter:blur(3px)}
.dd-menu{border-radius:12px;padding:6px}
.toast{border-radius:12px}
.hint{border-radius:12px}

/* casca: barra superior limpa (sem faixa vermelha), menu lateral leve */
.shell{grid-template-columns:240px minmax(0,1fr)}
.rail{border-right:1px solid var(--rail-line)}
.brand{padding:20px 18px 16px}
.nav{padding:4px 10px;gap:2px}
.nav .grp{padding:18px 10px 6px;font-size:10px;letter-spacing:.12em}
.nav a{padding:8px 10px;border-radius:10px;font-size:13.5px;transition:background .12s,color .12s}
.nav a.active{background:var(--accent-soft);color:var(--accent-strong);box-shadow:none}
:root[data-theme="dark"] .nav a.active{background:linear-gradient(90deg,rgba(244,52,72,.18),rgba(244,52,72,.06));color:#fff;box-shadow:inset 2px 0 0 var(--accent)}
.nav a .badge{background:var(--accent);font-size:10.5px;padding:1px 7px}
.topbar{height:60px;background:color-mix(in oklab,var(--bg) 82%,transparent);backdrop-filter:blur(10px);color:var(--fg);border-bottom:1px solid var(--line);padding:0 24px;gap:10px}
.topbar .crumb{color:var(--fg);font-size:17px;font-weight:750;letter-spacing:-.01em}
.topbar .btn.ghost{color:var(--fg-2)}.topbar .btn.ghost:hover{background:var(--surface-2)}
.topbar .muted{color:var(--muted)}
.topbar .avatar{background:var(--accent-soft);color:var(--accent-strong)}
.theme-btn{border:1px solid var(--line)!important;border-radius:10px!important;background:var(--surface)!important}
.status-btn{background:var(--surface);color:var(--fg);border:1px solid var(--line);box-shadow:var(--shadow-sm);padding:7px 14px 7px 12px}
.status-btn .timer{color:var(--muted)}
.status-btn .dot{box-shadow:0 0 0 3px color-mix(in oklab,currentColor 0%,transparent)}
.page{padding:26px 30px 56px}
.page-head{margin-bottom:22px}
.page-head p{font-size:14px}
.master-banner{background:color-mix(in oklab,var(--warn-soft) 80%,var(--bg));border-bottom:1px solid var(--line);font-size:12.5px}

/* indicadores */
.kpis{gap:14px;grid-template-columns:repeat(auto-fit,minmax(170px,1fr))}
.kpi{border-radius:var(--r-lg);padding:16px 18px;box-shadow:var(--shadow-sm)}
.kpi .v{font:750 28px/1.1 var(--f-display);letter-spacing:-.02em;margin-top:8px}
.kpi .d{font-size:12px;margin-top:4px}
.kpi.alert{border-color:color-mix(in oklab,var(--bad) 55%,var(--line));background:linear-gradient(180deg,color-mix(in oklab,var(--bad-soft) 70%,var(--surface)),var(--surface))}
.bar{height:7px;border-radius:999px}.bar i{border-radius:999px}
.tabs{gap:4px}
.tabs button{padding:10px 14px;font-weight:550}
.seg{border-radius:12px;border:1px solid var(--line);background:var(--surface-2);padding:3px;gap:2px}
.seg button{border:0;border-radius:9px;background:transparent}
.seg button.active{background:var(--surface);color:var(--fg);box-shadow:var(--shadow-sm)}
.seg button.active b{color:var(--accent-strong)}
.checklist a{border-radius:12px;padding:13px 14px}

/* dashboards: blocos limpos, título discreto, status sutil */
.dsh-grid{gap:16px}
.dw{border-radius:var(--r-lg);padding:16px 18px;box-shadow:var(--shadow-sm);transition:border-color .3s,background .3s,box-shadow .3s}
:root[data-theme="dark"] .dw{box-shadow:none;background:linear-gradient(180deg,color-mix(in oklab,var(--surface-2) 50%,var(--surface)),var(--surface))}
.dw-h h3{font:650 11.5px/1.3 var(--f-body);text-transform:uppercase;letter-spacing:.08em;color:var(--fg-2)}
.dw-meta{font-size:11px}
.dw-st{font-size:10.5px;padding:2px 8px;letter-spacing:.02em}
.dw.st-ok{box-shadow:var(--shadow-sm);border-color:color-mix(in oklab,var(--good) 38%,var(--line));background:var(--surface)}
.dw.st-warn{box-shadow:var(--shadow-sm);border-color:color-mix(in oklab,var(--warn) 55%,var(--line));background:linear-gradient(180deg,color-mix(in oklab,var(--warn-soft) 75%,var(--surface)),var(--surface))}
.dw.st-crit{box-shadow:0 0 0 1px color-mix(in oklab,var(--bad) 35%,transparent),0 12px 30px -18px var(--bad);border-color:color-mix(in oklab,var(--bad) 60%,var(--line));background:linear-gradient(180deg,color-mix(in oklab,var(--bad-soft) 80%,var(--surface)),var(--surface))}
:root[data-theme="dark"] .dw.st-ok{background:linear-gradient(180deg,color-mix(in oklab,var(--good-soft) 60%,var(--surface)),var(--surface))}
.dw.st-ok .dw-st{background:var(--good-soft);color:var(--good)}
.dw.st-warn .dw-st{background:color-mix(in oklab,var(--warn) 16%,transparent);color:var(--warn)}
.dw.st-crit .dw-st{background:var(--bad);color:#fff}
.dw.st-ok .k-v{color:var(--good)} .dw.st-warn .k-v,.dw.st-warn .p-v{color:var(--warn)} .dw.st-crit .k-v,.dw.st-crit .p-v{color:var(--bad)}
.dw.blink{animation:dsh-glow 1.6s ease-in-out infinite}
@keyframes dsh-glow{50%{box-shadow:0 0 0 3px color-mix(in oklab,var(--bad) 45%,transparent),0 12px 30px -14px var(--bad)}}
.k-v{font-weight:750}
.dw .grid-l{stroke:var(--line);stroke-dasharray:3 4}
.dsh-tabs a.active{border-bottom-color:var(--accent)}
.dsh-mini{border-radius:12px}

/* supervisão */
.mk{border-radius:12px;padding:10px 12px}
.mk b{font:750 21px/1.2 var(--f-display);letter-spacing:-.01em}
.qcard{border-radius:14px;border-left-width:1px;box-shadow:inset 4px 0 0 var(--qc),var(--shadow-sm);padding:11px 14px}
.qcard.risk{background:linear-gradient(180deg,color-mix(in oklab,var(--bad-soft) 75%,var(--surface)),var(--surface));border-color:color-mix(in oklab,var(--bad) 45%,var(--line))}
.acard{border-radius:16px;border-top-width:1px;box-shadow:inset 0 3px 0 var(--st),var(--shadow-sm);padding:12px 14px}
.acard:hover{box-shadow:inset 0 3px 0 var(--st),var(--shadow)}
.astate,.acall{border-radius:9px}
.aconv{border-radius:10px}
.mon-side{border-left:1px solid var(--line)}
.av-kpis div{border-radius:10px}
.av-conv{border-radius:14px}
.av-msgs{border-radius:10px}

/* atendimentos: três painéis flutuantes, conversa com bolhas suaves */
.inbox{gap:12px;padding:12px;background:transparent}
.ib-list,.ib-conv,.ib-profile{border:1px solid var(--line);border-radius:var(--r-lg);overflow:hidden;box-shadow:var(--shadow-sm)}
.ib-profile{overflow-y:auto}
.ib-head{padding:14px;border-bottom:1px solid var(--line);gap:12px}
.ib-tabs{background:var(--surface-2);border:1px solid var(--line);border-radius:12px;padding:3px;gap:2px}
.ib-tabs button{border:0;border-radius:9px;background:transparent;padding:6px 4px;color:var(--muted);font-weight:550}
.ib-tabs button b{font:750 16px var(--f-display);color:var(--fg)}
.ib-tabs button.active{background:var(--surface);color:var(--accent-strong);box-shadow:var(--shadow-sm)}
.ib-tabs button.active b{color:var(--accent-strong)}
.ib-items{padding:6px}
.ti{border-bottom:0;border-radius:12px;margin-bottom:2px;padding:11px 12px;transition:background .12s}
.ti.active{background:var(--accent-soft);box-shadow:inset 3px 0 0 var(--accent)}
:root[data-theme="dark"] .ti.active{background:linear-gradient(90deg,rgba(244,52,72,.16),rgba(244,52,72,.04))}
.ti .avatar{width:40px;height:40px;font-size:13px}
.ti{grid-template-columns:40px minmax(0,1fr) auto}
.ti .nm{font-size:14px}
.cv-head{padding:12px 18px;border-bottom:1px solid var(--line)}
.cv-head .who b{font-size:16px}
.cv-body{padding:22px 26px;gap:8px;background-image:radial-gradient(color-mix(in oklab,var(--line-strong) 45%,transparent) 1px,transparent 1px);background-size:20px 20px}
.msg{border-radius:16px;padding:9px 14px;box-shadow:0 1px 2px rgba(15,23,42,.06);border-bottom-left-radius:5px;line-height:1.5}
.msg.out{border-bottom-left-radius:16px;border-bottom-right-radius:5px}
.msg.note{border:1px solid color-mix(in oklab,var(--warn) 45%,transparent);border-bottom-right-radius:5px}
.msg .by{font-size:11px;letter-spacing:.01em}
.msg img,.msg video{border-radius:12px;max-width:min(300px,100%)}
.mcard{border-radius:12px}
.sysmsg{border-radius:12px;font-size:12px;background:color-mix(in oklab,var(--surface) 85%,transparent);backdrop-filter:blur(4px)}
.daysep{border:1px solid var(--line)}
.composer{padding:12px 16px 14px;border-top:1px solid var(--line)}
.cmp-modes button{border-radius:8px;font-weight:550}
.cmp-row textarea{border-radius:14px;background:var(--surface-2);border-color:var(--line);padding:11px 14px}
.cmp-row .btn.primary{border-radius:12px;height:44px;padding:0 16px}
.pf-sec{padding:16px 18px}
.pf-sec .kv{font-size:13px;gap:6px 10px}
.hist div{border-radius:9px}
.quick{border-radius:14px}
.ring{border-radius:16px}

/* editor de fluxos e demais */
.node{border-radius:12px}.node .nh{border-radius:11px 11px 0 0}
.fe-pal button{border-radius:10px}
.qr-img{border-radius:16px}
.perm-g,.modcard{border-radius:14px}
.role-item{border-radius:10px}

@media (max-width:1180px){.inbox{gap:10px;padding:10px}}
@media (max-width:900px){.inbox{padding:0;gap:0}.ib-list,.ib-conv{border-radius:0;border:0}.topbar{padding:0 12px}}
.inbox:has(.ib-profile:empty){grid-template-columns:330px minmax(0,1fr)}.ib-profile:empty{display:none}

/* ---------- editor de fluxos 3.0: tela cheia, quadro pontilhado, painéis flutuantes ---------- */
body.fe-mode .shell{grid-template-columns:minmax(0,1fr)}
body.fe-mode .rail,body.fe-mode .topbar{display:none}
.fe2{display:flex;flex-direction:column;height:100%;min-height:0;background:var(--bg)}
.fe-head{height:64px;flex:none;display:flex;align-items:center;gap:10px;padding:0 16px;background:var(--surface);border-bottom:1px solid var(--line)}
.fe-head .btn.icon{width:40px;height:40px;padding:0;display:inline-grid;place-items:center;border-color:var(--line);border-radius:12px}
.fe-title{display:flex;flex-direction:column;min-width:0;margin-left:4px}
.fe-title b{font:750 17px/1.2 var(--f-display);letter-spacing:-.01em;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:38vw}
.fe-st{display:inline-flex;align-items:center;gap:6px;font-size:12px;color:var(--muted)}
.fe-st i{width:7px;height:7px;border-radius:50%;background:var(--line-strong)}
.fe-st.pub i{background:var(--good)} .fe-st.pub{color:var(--good)}
.fe-st.dirty i{background:var(--warn)} .fe-st.dirty{color:var(--warn)}
.fe-chip{display:inline-flex;align-items:center;gap:6px;background:var(--surface-2);border:1px solid var(--line);border-radius:10px;padding:6px 11px;font-size:12.5px;color:var(--fg-2);white-space:nowrap}
.fe-head .btn.primary{height:40px;padding:0 18px;border-radius:12px}
.fe-head #fe-save{height:40px;border-radius:12px}
.fe-body{position:relative;flex:1;min-height:0;overflow:hidden}
.fe2 .fe-canvas{position:absolute;inset:0;background-color:var(--bg);background-image:radial-gradient(color-mix(in oklab,var(--fg) 22%,transparent) 1.2px,transparent 1.3px);background-size:24px 24px}
:root[data-theme="dark"] .fe2 .fe-canvas{background-image:radial-gradient(color-mix(in oklab,var(--fg) 16%,transparent) 1.2px,transparent 1.3px)}
.fe2 .fe-canvas.drop{box-shadow:inset 0 0 0 3px color-mix(in oklab,var(--accent) 40%,transparent)}
/* paleta flutuante */
.fe2 .fe-pal{position:absolute;left:16px;top:16px;bottom:16px;width:300px;z-index:6;display:flex;flex-direction:column;padding:0;gap:0;background:var(--surface);border:1px solid var(--line);border-radius:18px;box-shadow:var(--shadow);overflow:hidden;transition:transform .25s,opacity .25s}
.fe-body.no-pal .fe-pal{transform:translateX(-340px);opacity:0;pointer-events:none}
.pal-top{padding:14px 14px 10px;display:grid;gap:10px;border-bottom:1px solid var(--line)}
.pal-ttl{display:flex;align-items:center;gap:8px;color:var(--accent-strong)}
.pal-ttl b{font:750 15px var(--f-display);color:var(--fg);flex:1}
.pal-count{background:var(--surface-2);border:1px solid var(--line);border-radius:999px;font:600 11.5px var(--f-mono);padding:1px 8px;color:var(--fg-2)}
.pal-search{display:flex;align-items:center;gap:8px;border:1px solid var(--line-strong);border-radius:12px;padding:0 10px;background:var(--surface);color:var(--muted)}
.pal-search input{border:0;padding:9px 0;background:transparent;box-shadow:none!important}
.pal-list{overflow-y:auto;flex:1;padding:6px 8px 10px}
.fe2 .pal-grp{display:block}
.fe2 .pal-h{all:unset;box-sizing:border-box;display:flex;align-items:center;gap:9px;width:100%;padding:9px 10px;margin-top:4px;border-radius:10px;cursor:pointer;font:600 13.5px var(--f-body);color:var(--fg);background:var(--surface-2)}
.fe2 .pal-h:hover{background:color-mix(in oklab,var(--surface-2) 60%,var(--line))}
.fe2 .pal-h svg{transition:transform .2s;color:var(--muted)}
.pal-grp.closed .pal-h svg{transform:rotate(-90deg)}
.pal-dot{width:8px;height:8px;border-radius:50%}
.pal-n{color:#fff;font:700 11px var(--f-mono);border-radius:999px;padding:1px 7px}
.pal-items{display:flex;flex-direction:column;gap:2px;padding:6px 0 4px}
.pal-grp.closed .pal-items{display:none}
.fe2 .fe-pal button[data-add]{display:flex;align-items:center;gap:12px;text-align:left;border:1px solid transparent;background:none;border-radius:12px;padding:7px 8px;cursor:grab;color:var(--fg);box-shadow:none}
.fe2 .fe-pal button[data-add]:hover{background:var(--surface-2);border-color:var(--line)}
.fe2 .fe-pal button[data-add] .bico{border-radius:11px}
.fe2 .fe-pal button span b{display:block;font-size:13.5px;font-weight:600}
.fe2 .fe-pal button small{font-size:11.5px;-webkit-line-clamp:1}
.pal-foot{border-top:1px solid var(--line);padding:10px 14px;font-size:12px;color:var(--muted);display:flex;gap:6px;align-items:center}
/* painel lateral */
.fe2 .fe-side{position:absolute;right:16px;top:16px;bottom:16px;width:360px;z-index:6;background:var(--surface);border:1px solid var(--line);border-radius:18px;box-shadow:var(--shadow);overflow:hidden;transition:transform .25s,opacity .25s}
.fe-body.no-side .fe-side{transform:translateX(400px);opacity:0;pointer-events:none}
.fe-tabs{display:grid;grid-template-columns:1fr 1fr;gap:2px;margin:12px;padding:3px;background:var(--surface-2);border:1px solid var(--line);border-radius:12px;flex:none}
.fe-tabs button{border:0;background:transparent;border-radius:9px;padding:7px;cursor:pointer;font-weight:600;color:var(--muted);display:inline-flex;gap:6px;align-items:center;justify-content:center}
.fe-tabs button.active{background:var(--surface);color:var(--fg);box-shadow:var(--shadow-sm)}
.fe2 .fe-side .sec{flex:1;overflow-y:auto;padding:4px 16px 16px;border:0}
.fe2 .sim{flex:1;min-height:0;display:flex;flex-direction:column}
.fe2 .sim[hidden],.fe2 .sec[hidden]{display:none}
.sim-head{display:flex;justify-content:space-between;align-items:center;padding:0 14px 10px}
.fe2 .sim-body{border-top:1px solid var(--line);border-bottom:1px solid var(--line);padding:14px}
.sim-in{display:flex;gap:8px;padding:10px 12px}
.sim-in input{border-radius:12px}
/* nós */
.fe2 .node{width:224px;border-radius:14px;border:1px solid var(--line);background:var(--surface);box-shadow:0 1px 2px rgba(15,23,42,.05),0 10px 24px -14px rgba(15,23,42,.28);font-size:12.5px}
:root[data-theme="dark"] .fe2 .node{box-shadow:0 1px 2px rgba(0,0,0,.4),0 14px 30px -16px rgba(0,0,0,.8)}
.fe2 .node:hover{border-color:color-mix(in oklab,var(--nc) 45%,var(--line))}
.fe2 .node.sel{outline:2px solid var(--nc);outline-offset:3px}
.fe2 .node .nh{padding:8px 10px;border-radius:13px 13px 0 0;font-size:12.5px;gap:8px;letter-spacing:.01em}
.nh-b{font-size:10px;font-weight:600;background:rgba(255,255,255,.22);border-radius:999px;padding:1px 7px}
.fe2 .node .nb{padding:9px 12px;color:var(--fg-2);line-height:1.4;max-height:72px}
.fe2 .node .ports{border-top:1px solid var(--line);padding:4px 0 6px;background:color-mix(in oklab,var(--surface-2) 60%,var(--surface));border-radius:0 0 14px 14px}
.fe2 .node .port{height:24px;padding-left:12px}
.fe2 .node .port .plabel{font-size:10.5px;text-transform:uppercase;letter-spacing:.06em;font-weight:600;color:var(--muted)}
.fe2 .node .port.good .plabel{color:var(--good)} .fe2 .node .port.bad .plabel{color:var(--bad)} .fe2 .node .port.warn .plabel{color:var(--warn)}
.pbadge{background:color-mix(in oklab,var(--nc) 14%,var(--surface));color:color-mix(in oklab,var(--nc) 80%,var(--fg));border:1px solid color-mix(in oklab,var(--nc) 30%,transparent);border-radius:999px;padding:1px 8px;font-size:11px;font-weight:600;max-width:180px}
.fe2 .node .pdot{width:12px;height:12px;border-width:2.5px;margin-right:-7px;background:var(--surface)}
.fe2 .node .port.good .pdot{border-color:var(--good)} .fe2 .node .port.bad .pdot{border-color:var(--bad)} .fe2 .node .port.warn .pdot{border-color:var(--warn)}
.fe2 .node .in{width:12px;height:12px;left:-7px;top:13px;border-width:2.5px;border-color:var(--nc)}
.fe2 .fe-world svg path.edge{stroke-width:2.2;opacity:.85;stroke-linecap:round}
.fe2 .fe-world svg path.edge:hover{opacity:1;stroke-width:3.2;stroke:var(--bad)!important}
/* zoom e mapa */
.fe-zoom{position:absolute;left:332px;bottom:16px;z-index:5;display:flex;align-items:center;gap:4px;background:var(--surface);border:1px solid var(--line);border-radius:14px;padding:5px 10px 5px 6px;box-shadow:var(--shadow);transition:left .25s}
.fe-body.no-pal .fe-zoom{left:16px}
.fe-zoom input[type=range]{width:110px;accent-color:var(--accent);padding:0;border:0;box-shadow:none}
.fe-zoom .btn.icon{width:32px;height:32px;padding:0;display:inline-grid;place-items:center}
.fe-sep{width:1px;height:22px;background:var(--line);margin:0 4px}
.fe-zoom .mono{min-width:38px;text-align:right;color:var(--fg-2)}
.fe-mini{position:absolute;right:392px;bottom:16px;z-index:5;background:var(--surface);border:1px solid var(--line);border-radius:14px;padding:6px;box-shadow:var(--shadow);cursor:pointer;transition:right .25s}
.fe-body.no-side .fe-mini{right:16px}
.fe-mini canvas{display:block;width:200px;height:120px}
@media (max-width:1100px){.fe2 .fe-side{width:320px}.fe-mini{display:none}}
@media (max-width:900px){.fe2 .fe-pal{width:260px}.fe-body:not(.no-side) .fe-pal{display:none}.fe-zoom{left:16px}}
/* lista de fluxos */
.fl-search{display:flex;align-items:center;gap:8px;border:1px solid var(--line-strong);border-radius:12px;padding:0 10px;background:var(--surface);color:var(--muted);min-width:240px}
.fl-search input{border:0;padding:9px 0;background:transparent;box-shadow:none!important}
.fl-table{padding:6px 8px}
.fl-table .pill .dot{width:6px;height:6px}
.fl-del:hover{color:var(--bad)}